> For the complete documentation index, see [llms.txt](https://docs.sortment.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sortment.com/connectors/getting-started-1/zendesk.md).

# Zendesk

Sortment connects to Zendesk, letting Sortment AI manage support tickets and customers. This closes the loop between support interactions and lifecycle engagement, the same way the Freshdesk and Intercom connectors do.

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### How to use

1. Click the workspace name in the top right.
2. Go to **Workspace Settings**.
3. Go to **Connectors**.
4. Find **Zendesk** and select **Connect**. You'll be redirected through Zendesk's OAuth flow to log in and authorize access.

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### What can this power

* A customer journey view that includes support touchpoints, not just marketing and product events
* Segmenting or suppressing customers based on open ticket status, so lifecycle messages don't land while a customer is mid-issue