Zendesk
Sortment connects to Zendesk, letting Sortment AI manage support tickets and customers. This closes the loop between support interactions and lifecycle engagement, the same way the Freshdesk and Intercom connectors do.
How to use
Click the workspace name in the top right.
Go to Workspace Settings.
Go to Connectors.
Find Zendesk and select Connect. You'll be redirected through Zendesk's OAuth flow to log in and authorize access.
What can this power
A customer journey view that includes support touchpoints, not just marketing and product events
Segmenting or suppressing customers based on open ticket status, so lifecycle messages don't land while a customer is mid-issue
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