Bulk Unsubscribe

Sortment allows you to bulk unsubscribe users from a subscription group or globally using either their email address or primary user ID.

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Navigation

1. Click on your workspace name in the top-right corner

2. Go to Settings

3. Select Subscription Groups

4. Click Import Email Unsubscribers(global unsub) or +New Group(subcription group)

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Prepare Your CSV File

Create a .csv file with a single column containing the list of users you want to unsubscribe.

⚠️ The column header name is required and must be exact — the import will not work otherwise.

Unsubscribe by Email

Use this method if you want to unsubscribe users via their email addresses.

• Column header: channel_id

• Column values: List of email addresses to unsubscribe

Example:

channel_id
[email protected]
[email protected]
[email protected]

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Unsubscribe by Primary Identifier

Use this method if you want to unsubscribe users via their primary user ID.

• Column header: user_id

• Column values: List of primary user IDs to unsubscribe

Example:

user_id
usr_001
usr_002
usr_003