MSG91

Before you begin, you will need an MSG91 account already set up, with Sender ID added.

1. Find the provider

Go to Settings → Engagement Setup → Sender Profiles. Select the SMS channel, then click Add integration and choose MSG91 as the provider.

2. Configure the integration

In the pop-up, fill in:

• Custom name: A name to help you identify the configured account in Sortment's portal.

• Auth Key: Found in your MSG91 account under Configurations → Auth Key. Create a new one or use an existing one.

• Sender: Enter the Sender ID you want to use.

• Route: Select the route based on message type: Transactional, Promotional, or OTP.

3. Complete the integration

Click Save once done, and you are all set.

Message delivery status

Sortment can track notification delivery status, but MSG91 requires a manual update of the Callback Endpoint to receive these reports. To update it:

1. Log in to your MSG91 account.

2. Go to Configuration and find Webhook in the left navigation.

3. Configure the POST URL, which you can retrieve from the integration pop-up in Sortment.

Once set up, send a test message from Sortment using MSG91 as the provider and check the delivery logs in your Sent Logs.

Artifacts

Sortment sms bsnlDocument · MD