> For the complete documentation index, see [llms.txt](https://docs.sortment.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sortment.com/whatsapp/freshchat.md).

# Freshchat

This guide explains how to connect your **Freshchat WhatsApp account** with **Sortment** to send WhatsApp campaigns and track message delivery statuses.

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### Prerequisites

Before starting the integration, ensure the following are already set up in your **Freshchat** account:

* An **active WhatsApp business number**
* **WhatsApp message templates** created and approved
* Access to **Freshchat API credentials**
* Access to **Meta WhatsApp Manager** for namespace information

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### Step 1: Find the Provider

1. Log in to your **Sortment** dashboard
2. Navigate to:\
   **Settings → Sender Profiles**
3. Open the **WhatsApp** section
4. Click on **Add Integration**
5. Select **Freshchat** as the provider

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### Step 2: Configure the Integration

In the integration pop-up, fill in the following fields:

#### Custom Name

Provide a name to help you easily identify this Freshchat WhatsApp sender within Sortment\
\&#xNAN;*(Example: “Freshchat – WhatsApp Prod”)*

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#### Freshchat Domain

1. Log in to your **Freshchat** account
2. Navigate to **Settings → Admin Settings**
3. Scroll to **Website Tracking and APIs**
4. Click on **API Settings**
5. Complete the CAPTCHA to view credentials
6. Copy the value from **Your Chat URL** and paste it into the **Freshchat Domain** field in Sortment

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#### Namespace

1. Log in to **Meta Business Manager**
2. Go to **Settings → WhatsApp Accounts**
3. Select the relevant WhatsApp account
4. Click **WhatsApp Manager**
5. Under **Account Tools**, click **Message Templates**
6. Click the **Namespace** button next to the filters
7. Copy the namespace and paste it into the **Namespace** field in Sortment

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#### From Phone Number

1. In **Freshchat**, navigate to **Settings → Admin Settings**
2. Under **Chat Channels**, select **WhatsApp**
3. Copy the registered **Business Phone Number**
4. Paste the number into Sortment **without the “+” symbol**

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#### Freshchat API Key

1. In **Freshchat**, go to **Settings → Admin Settings**
2. Scroll to **Website Tracking and APIs**
3. Click **API Settings**
4. Complete the CAPTCHA
5. Copy **Your API Key**
6. Paste it into the **Freshchat API Key** field in Sortment

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### Step 3: Complete the Integration

* Click **Test and Save**
* Once the test is successful, the integration will be activated

Your Freshchat WhatsApp sender is now ready to be used in Sortment campaigns 🎉

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### Message Delivery Status

**No additional setup is required.**

Freshchat provides message delivery statuses by default.

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