Getting Started
To begin working with journeys in Sortment, follow these steps:
1. Navigate to the journeys section
From your Sortment dashboard, click on the Journeys tab in the top navigation bar.
This opens the Journeys page, where you can:
View all existing journeys and their current status (e.g., Stopped, Running)
See who created or last modified each journey
Check the number of users who have entered or converted within each journey
Sort and search for journeys using the search bar
Toggle visibility of archived journeys

2. Create a new Journey
To start building a new journey:
Click the New journey button in the top right corner.
You’ll be redirected to the Journey Builder. Follow the steps in the linked document to create the journey.
3. Understand the status indicators
Each journey shows a status label:
Stopped: The journey is inactive and not receiving new user entries.
Running (if implemented): Indicates the journey is live and actively responding to triggers.
You’ll also be able to view:
Created date and creator
Last modified date and editor
Entry and conversion metrics (once live data starts flowing)
4. Organise and manage journeys
Sortment allows you to:
Duplicate existing journeys for quick iteration
Archive journeys you no longer use (via the menu on the right of each row)
Maintain visibility and management with sorting, filtering, and searching options
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