Gupshup Enterprise

This guide explains how to connect your Gupshup Enterprise WhatsApp account with Sortment to send WhatsApp campaigns and receive message delivery statuses.

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Prerequisites

Before starting the integration, ensure the following are already set up in your Gupshup Enterprise account:

• An active WhatsApp business number

• WhatsApp templates created and approved

• Login credentials for your Gupshup Enterprise account

• Access to Gupshup Analytics (for webhook configuration)

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Step 1: Find the Provider

1. Log in to your Sortment dashboard

2. Navigate to: Settings → Sender Profiles

3. Open the WhatsApp section

4. Click on Add Integration

5. Select Gupshup Enterprise as the provider

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Step 2: Configure the Integration

In the integration pop-up, enter the following details:

Custom Name

Provide a name that helps you identify this Gupshup Enterprise sender within Sortment (Example: “Gupshup Enterprise – WhatsApp Prod”)

Username

Enter the username used to log in to your Gupshup Enterprise account

Password

Enter the password corresponding to the same Gupshup Enterprise account

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Step 3: Complete the Integration

• Click Test and Save

• Once authentication is successful, the integration will be activated

Your Gupshup Enterprise WhatsApp sender is now ready to be used in Sortment campaigns 🎉

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WhatsApp Template Handling (Important)

Gupshup Enterprise requires the message body to be explicitly provided, even for template-based messages.

What this means in Sortment

• While using Gupshup Enterprise as a sender, you must:

  • Select the approved WhatsApp template

  • Also provide the message body/content when configuring the campaign

• This is a Gupshup Enterprise–specific requirement and is expected behavior

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Message Delivery Status Configuration (Required)

Gupshup Enterprise requires a manual webhook setup to send message delivery updates to Sortment.

Steps to Enable Delivery Status Tracking

1. Log in to your Gupshup Analytics account

2. From the left navigation panel, click Integrations

3. In the left panel, select Webhooks

4. Click on WhatsApp Message Delivery Events

5. Scroll to the bottom of the page and:

   • Paste the Notification Callback URL shown in the Gupshup Enterprise integration pop-up in Sortment

   • Set Forward Method to JSONBODY

6. Click Submit