Interakt

This guide explains how to connect your Interakt WhatsApp account with Sortment to send WhatsApp campaigns and track message delivery statuses.

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Prerequisites

Before starting the integration, ensure the following are already set up in your Interakt account:

• An active WhatsApp business number

• WhatsApp templates created and approved

• Access to Interakt Developer Settings

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Step 1: Find the Provider

1. Log in to your Sortment dashboard

2. Navigate to: Settings → Sender Profiles

3. Open the WhatsApp section

4. Click on Add Integration

5. Select Interakt as the provider

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Step 2: Configure the Integration

In the integration pop-up, fill in the following details:

Custom Name

Provide a name to help you easily identify this Interakt WhatsApp sender within Sortment (Example: “Interakt – WhatsApp Prod”)

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API Key

1. Log in to your Interakt account

2. Open Developer Settings

3. Locate the Secret Key

4. Copy the Secret Key

5. Paste it into the API Key field in Sortment

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Step 3: Complete the Integration

• Click Test and Save

• Once validation succeeds, the integration will be activated

Your Interakt WhatsApp sender is now ready to be used in Sortment campaigns 🎉

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Message Delivery Status Configuration (Required)

Interakt requires a manual webhook configuration to send message delivery updates to Sortment.

Steps to Enable Delivery Status Tracking

1. Log in to your Interakt account

2. From the top-right corner, open Developer Settings

3. Under Configure Webhook, click Configure

4. On the configuration page:

   • Paste the Callback URL shown in the Interakt integration pop-up in Sortment into the Webhook URL field

   • Enter the Secret Key

5. Under:

   • Template Messages sent via API

   • Template Messages sent via Interakt Campaigns Select all required options

6. Click Submit

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