Karix

This guide explains how to connect your Karix WhatsApp account with Sortment to send WhatsApp campaigns and track message delivery statuses.

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Prerequisites

Before starting the integration, ensure the following are already set up in your Karix account:

• An active WhatsApp business number

• WhatsApp templates created and approved

• Access to Karix API / Account Key

• Access to Karix Managebot (for webhook configuration)

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Step 1: Find the Provider

1. Log in to your Sortment dashboard

2. Navigate to: Settings → Sender Profiles

3. Open the WhatsApp section

4. Click on Add Integration

5. Select Karix as the provider

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Step 2: Configure the Integration

In the integration pop-up, fill in the following details:

Custom Name

Provide a name to help you identify this Karix WhatsApp sender within Sortment (Example: “Karix – WhatsApp Prod”)

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API / Account Key

1. Log in to Karix Power APIs

2. Click Create Keys

3. Enter a Key Name and Description, then save

4. Click the eye icon to reveal the generated API key

5. Copy and paste the key into the API / Account Key field in Sortment

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From WhatsApp Number

Enter the registered WhatsApp business number used to initiate conversations.

To find or add a number:

1. Log in to Karix Managebot

2. Navigate to WhatsApp Campaign → Profiles

3. If a number already exists, copy the Mobile Number

4. Or click Add WhatsApp Number to add a new one

Enter this number in Sortment without the “+” symbol.

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Step 3: Complete the Integration

• Click Test and Save

• Once validation succeeds, the integration will be activated

Your Karix WhatsApp sender is now ready to be used in Sortment campaigns 🎉

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Message Delivery Status Configuration (Required)

Karix requires a manual webhook configuration to send message delivery updates to Sortment.

Steps to Enable Delivery Status Tracking

1. Log in to Karix Managebot

2. Navigate to WhatsApp Campaign → Webhook_Config

3. Under the Delivery Rule tab, click Create New

4. In the URL field:

   • Paste the Callback URL shown in the Karix integration pop-up in Sortment

5. Add the following header:

   • Key: Content-Type

   • Value: application/json

6. Select all required delivery events for tracking

7. Save the configuration