Kaleyra

This guide explains how to connect your Kaleyra WhatsApp account with Sortment to send WhatsApp campaigns and track message delivery statuses.

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Prerequisites

Before starting the integration, ensure the following are already set up in your Kaleyra account:

• An active WhatsApp business number

• WhatsApp templates created and approved

• Access to Kaleyra API credentials (SID and API Key)

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Step 1: Find the Provider

1. Log in to your Sortment dashboard

2. Navigate to: Settings → Sender Profiles

3. Open the WhatsApp section

4. Click on Add Integration

5. Select Kaleyra as the provider

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Step 2: Configure the Integration

In the integration pop-up, fill in the following details:

Custom Name

Provide a name to help you identify this Kaleyra WhatsApp sender within Sortment (Example: “Kaleyra – WhatsApp Prod”)

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SID (Security Identifier)

1. Log in to your Kaleyra account

2. Navigate to Developers → API Keys

3. Open an existing API Key (click the more / ellipsis menu)

4. Click View

5. Copy the SID shown and paste it into the SID field in Sortment

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API Key

1. In Kaleyra → Developers → API Keys

2. Copy an existing API Key or create a new one

3. Paste the key into the API Key field in Sortment

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From Number

Enter the registered WhatsApp business number used to initiate conversations.

To find the number in Kaleyra:

1. Go to Channels

2. Select the WhatsApp channel

3. Click Manage

4. Open Configurations from the top ribbon

5. Copy the configured WhatsApp number

Enter this number in Sortment without the “+” symbol.

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Step 3: Complete the Integration

• Click Test and Save

• Once validation succeeds, the integration will be activated

Your Kaleyra WhatsApp sender is now ready to be used in Sortment campaigns 🎉

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Message Delivery Status Configuration (Required)

Kaleyra requires a manual callback configuration to send message delivery updates to Sortment.

Steps to Enable Delivery Status Tracking

1. Log in to your Kaleyra account

2. From the top-right corner, click Settings

3. On the top ribbon menu, click Settings again

4. Locate Enable WhatsApp Callback URLs

5. Paste the Callback URL shown in the Kaleyra integration pop-up in Sortment

6. Save the configuration