Meta (Facebook)
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Sortment lets you send broadcast messages via your existing Meta WhatsApp Business account. It is required to have access to your Meta Business Account before configuring the same on Sortment.
Navigate to channels
Under, WhatsApp channel, select Meta as the provider
Add the following details
Name: Provide a name that would help you identify the configured account.
Phone Number ID: This can be found in Meta's App Dashboard
WhatsApp Business Account ID: You will get it from Business Settings -> Accounts -> WhatsApp Accounts -> Account Name. On top right corner, you will find WABA ID
Access Token: This allows Sortment to fetch the templates verified by Meta directly.
Follow the steps here to get Phone Number ID for your from your Meta dashboard:
Log onto business.facebook.com.
Open Settings > System users.
Add a system user with Admin role
Under assigned assets:
Give the permission of the app that has been created.
All permissions c.an be given.
Click on Generate token.
Select the relevant app.
Under token expiration, choose Never.
Under permissions, add the following permissions:
WhatsApp_business_management
WhatsApp_business_messaging
Log onto developers.facebook.com.
Go to the My Apps section and choose the relevant app.
Go to Webhooks.
Under Messages, select:
message_template_quality_update
message_template_status_update
Choose Version V18.
Click on Subscribe.
Then click on Edit Subscription.
Ensure the dropdown reads WhatsApp business token.
Add the following callback URL: https://callback.fyno.io/?fyno-provider=meta